✳ / How we work
Five phases. Zero mystery.
No black boxes and no disappearing freelancers. A fixed process, a live preview from week one, and a fixed price agreed before anything is built.
01 / The phases
From first call to live.
Every project runs through the same five phases. You always know which phase you're in, what's next, and what you'll receive at the end of it.
Typical engagement
6 – 14 weeks
Start to launch, depending on scope
Discover
Week 0 — freeA 30-minute call to understand your goals, users and constraints. We map what success looks like, flag the risky parts early, then send a fixed-scope proposal within five working days.
Design
Week 1 – 2We design the system before the screens: information architecture, user flows and data models first. Then interface design in your brand, reviewed with you before a line of production code is written.
Build
Week 2 – 8Weekly sprints with a live preview link from the first week. You see progress continuously, give feedback early, and never wait until the end to find out what you're getting.
Launch
Launch weekGo-live with redirects, analytics, backups, SSL, monitoring and a pre-launch checklist. We handle migration and stay on hand through the first days when issues surface.
Support & Scale
Ongoing (optional)Thirty days of support included. After that, most clients move to a light retainer for updates, security and new features — or take it fully in-house with our documentation.
02 / Our commitments
Four promises we never break.
Fixed scope, fixed price
You approve a written scope and price before we start. Changes are quoted separately so the budget never drifts quietly.
See it from week one
A live preview link from the first sprint. No big reveal at the end — you watch it come together.
Talk to engineers
Direct access to the people building your project. No account managers relaying technical questions.
You own everything
Code, infrastructure, design files and docs live in your accounts from day one.
03 / Typical timelines
How long it takes.
Indicative ranges. Your exact timeline is confirmed in the proposal.
04 / Process questions
Good to know.
Anything else you'd like to understand before starting? Ask on the scoping call — it's free and there's no obligation.
Your goals, any brand assets you have, and a decision-maker available for a weekly 30-minute check-in. We handle the rest — including content structure if you need help.
It often does. We quote changes separately as a small written addendum, so you always approve cost before work happens. Nothing gets billed by surprise.
Roughly 30–60 minutes a week: one demo call plus feedback on the preview link. More if you want it, but we’re set up so a busy owner isn’t the bottleneck.
Yes. We can embed with in-house developers, follow your standards and work in your repos — or run the project end-to-end. Both are common.
